Innovations Surgery Center, P.C. and its parent, subsidiaries and affiliates (individually or collectively, “we/our/us” or “ISC”) respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the type of information we may collect from you and/or that you may provide us when you visit and/or use any website(s), mobile site(s) and/or app(s) provided by us (individually or collectively, “Website(s)”). “You/your/user(s)” means you as a patient and/or other user of our Website(s), including any information, tools and services available from the Website(s), conditioned upon your acceptance of all the terms, conditions, policies and notices stated here, which you accept by continuing to utilize the Websites.
Guide to Contents:
2. Information Collected
3. Use of your Personal Information
4. Sharing Personal Information with Third Parties
5. Non-Personally Identifiable Information
6. Your Security
7. Links to Other Website(s)
10. Your California Privacy Rights
11. Disclosure for Legal Purposes
12. Non-Confidential Information
14. Your Legal Rights
15. International Uses
16. Retention of Your Information
2. Information Collected.
2.1 We may collect information that you provide directly to us. You may provide different types of Personal Information to us when you engage in certain Website(s) activities, such as submitting questions to us, signing up for updates and/or our newsletter, signing up for events, sending feedback, requesting or submitting information, applying for a job, or directly contacting us. It is optional for you to engage in such activity, however, if you choose to do so, we may require that you provide us certain Personal Information. Depending upon the activity, some of the information we ask you to provide is required and some is voluntary. If you do not provide required information for a particular activity, you may not be permitted to engage in that activity.
2.5 Payment processing information is not available on the Website(s) and is not collected by us on the Website(s).
3. Use of Your Personal Information.
3.1 We may use the non-medical Personal Information we collect for various purposes, including to:
• authenticate users
• provide the materials, goods and/or services you request
• enable you to participate in features such as scheduling appointments, communicating with our doctors and staff and receiving newsletters
• keep you informed about the status of our services and your appointments
• identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
• market research and customized offers;
• improve our services, customer service, and overall Website(s) experience
• analyze the use of our products and services and information about visitors to the Website(s)
• update and maintain the accuracy of your information in our records
• communicate with you by email, postal mail, telephone, text message, or other means about ISC, our services, or other information that we believe may be of interest to you
• if you join our newsletters list, to send you our electronic communications, including our newsletters and our company announcements, alerts, notices and updates
• send you notices of a transactional, administrative or relationship nature or as required by law.
3.2 We may use and disclose your medical information for certain purposes. Although we cannot list every use or disclosure within a category, we are only permitted to use or disclose your medical information without your authorization if it falls within one of these categories. Any specific written authorization you provide may be revoked at any time in writing to us. If your health information contains information regarding your mental health or substance abuse treatment or certain infectious diseases (including HIV/AIDS tests or results), we will comply with additional state law requirements as applicable to those types of information.
(a) For Treatment: We may use medical information about you to provide you with medical treatment or services. For example, we can use and share your medical information with other professionals who are treating you, such as your primary care physician or a specialist.
(b) For Payment: We may use and disclose your medical information for payment purposes. For example, a bill may be sent to you or a third-party payer. The information on or accompanying the bill may include your medical information.
(c) For Health Care Operations: We may use and disclose your medical information for our health care operations. For example, this might include measuring and improving quality, evaluating the performance of employees, conducting training programs, and obtaining certificates, licenses and credentials we need to serve you.
3.3 Additional Uses and Disclosures of Medical Information: In addition to using and disclosing your medical information for treatment, payment and health care operations, we may use and disclose medical information for the following purposes without your written authorization:
(a) Appointment Reminders and Follow-Up Calls: We may use or disclose medical information to remind you that have an appointment or to check on you after you have received treatment. If you have an answering machine, we may leave a message. We may also send you appointment reminders.
(b) Individuals Involved in Your Care or Payment For Your Care: Unless you inform us that you object, we may disclose medical information to a friend or family member who is involved in your medical care, who helps to take care of you or who helps to pay for your care. We may tell your family or friends your general condition. If you are not able to give or refuse permission due to incapacity or emergency circumstances, we may exercise our professional judgment to determine whether the disclosure is in your best interests and, if so, we will share only the health information that is directly relevant to such person’s involvement related to your health care or needed for notification purposes. We will also use our professional judgment and experience to make decisions in your best interest about allowing someone to act on your behalf to pick up medicine, medical supplies, x-ray or other similar forms of medical information.
(c) Public Health Activities; Health Oversight and Other Government Functions: We may disclose health information to public health or legal authorities charged with preventing or controlling disease, injury or disability, including but not limited to public health activities, public health risks, product recalls, and adverse reactions to medications. If we believe a patient has been the victim of abuse, neglect or domestic violence, we may notify the appropriate government authority (we will only make this disclosure if you agree or when required or authorized by law.) We may also, when authorized by law to do so, notify a person who may have been exposed to a communicable disease or otherwise be at risk of contracting or spreading a disease or condition. We can also share health information to prevent or reduce a serious threat to someone’s health or safety. Further, we can use or share health information with health oversight agencies for activities authorized by law (such as for inspections, audits, investigations and licensure) and for special government functions such as regarding military, national security, protective services, and inmates. As permitted by HIPAA, we also may use and share medical information for disaster relief purposes, including with disaster relief organizations.
(d) As Required By Law: We will use or disclose health information when required to do so by federal, state or local law, including if the U.S. Department of Health & Human Services wants to see that we are complying with federal privacy law.
(e) Lawsuits and Legal Actions; Law Enforcement: We may disclose information in response to a court or administrative order, subpoena, discovery request, for law enforcement purposes or to law enforcement officials as permitted by HIPAA.
(f) Workers Compensation and Disability Determination: We may disclose health information when authorized or necessary to comply with laws relating to workers compensation, disability determination, or for other authorized activities under similar programs.
(g) Funeral Director, Coroner, and Medical Examiner; Organ/Tissue Donation: To help them carry out their duties, we may share the medical information of a person who dies with a coroner, medical examiner, funeral director or an organ or donor procurement organization.
(h) Marketing, Newsletters and Fundraising; Affiliates and Vendors: We do not use medical information to market a third party’s products or services. Also, we do not share medical information with third parties for them to market their products or services to you. We do not sell, rent or lease medical information. We may use medical information to contact and send information to current and former patients, including possible treatment options, alternatives or other health related benefits or services that may interest them, to send newsletters or for fundraising as permitted by HIPAA. Individuals receiving these communications have a right to opt out of receiving such communications. We also may share your medical information with our affiliates and vendors who assist us, including but not limited to credit card processing, database management, email and newsletter distribution, and website management.
(i) Research: We may use or disclose medical information under certain, limited circumstances for research, as permitted by HIPAA.
4. Sharing Personal Information With Third Parties.
4.1 We are committed to maintaining your trust and we want you to understand when and with whom we may share Personal Information and information collected about you.
4.2 We may also disclose your Personal Information to outside individuals and/or companies who help us: bring you the services we offer; create, operate, and maintain the Website(s) including but not limited to Website(s) functions and services; and with specialized services such as shipping, mail and e-mail distribution, mobile messaging, Website(s) hosting, monitoring, analytics, promotions and surveys. We provide these companies only with the information they need to perform their services. We also work with third parties, such as ad networks, analytics companies and social networking platforms, and they may collect information about your online activities over time and across our Website(s) and other online services. We require that these outside individuals and/or companies agree to keep all information shared with them confidential and to use the information only to perform their obligations to us. We may also contribute to or participate in cooperative databases, which give other companies access to Personal Information.
4.3 If you choose to enter or participate in a promotion, your information may be disclosed to third parties who help design, administer and implement the promotion. Your information also may be disclosed as required by law, such as on a winners list.
4.4 We may disclose your Personal Information when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website(s), to limit our legal liability and protect our rights or to protect the rights, property or safety of users of the Website(s) or the public.
4.5 We may provide products or services jointly with certain third-party businesses. We may share your Personal Information with such entities to help them deliver to you purchased goods and services, and to provide you with better service and to measure our program’s value. Sharing this information will allow such affiliate providers to market products and services directly to you, should they so choose. We will only share your Personal Information with affiliate providers with whom you engage in activities on the Website(s).
4.7 In order to provide our Services, we may need to transfer your Personal Information to locations outside the jurisdiction in which you provide it. If you are based within the European Economic Area (EEA), please note that where necessary to deliver the services, we will transfer personal information to countries outside the EEA. To the extent necessary, we will enter into data sharing agreements which will be based on the European Union standard contractual clauses to ensure that we comply with our legal and regulatory obligations in relation to your Personal Information, including having a lawful basis for transferring Personal Information.
5. Non-Personally Identifiable Information.
5.1 Through your use of the Website(s), we may also collect certain non-personally identifiable information from you (“NPII”). NPII is not associated with you as an individual. It is measured anonymously and only in the aggregate. We use NPII to maintain and administer the Website(s), analyze trends, gather demographic information and comply with applicable law. We may share this information with others without express notice to you or consent from you, and we may exploit, use and disclose your NPII without limitation of any kind.
5.3 We may also use “pixel tags” (sometimes called “web beacons” or “clear gifs”), which are tiny graphic images, on the Website(s). Pixel tags help us analyze users’ online behavior and measure the effectiveness of the Website(s) and our advertising and marketing. Pixel tags or Clear gif files are tiny graphics with a unique label that work in a similar way to cookies and are used to monitor the user’s online activities. In contrast to cookies that are saved on a user’s computer hard disk, clear gif files are embedded invisibly in websites and are about as big as the full stop at the end of this sentence. Where appropriate, we may combine the information collected by such pixel tags with the Personal Information of our customers. We may also use other analytical tools to evaluate website performance through the use of aggregated data, which contain no Personal Information. We work with service providers that help us track, collect, and analyze this information.
5.4 Cookies, pixel tags, and/or other analytical tools that we may use on the Website(s) may collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website(s). This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website(s) you visited immediately before coming to the Website(s). We do not otherwise track any information about your use of other website(s). Cookies, pixel tags, and/or other analytical tools in our emails may also be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We may also work with businesses that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to the Website(s) and your interaction with our advertising and other communications, but no Personal Information is shared with them.
5.6 We authorize certain service providers to utilize NPII for their business purposes and in accordance with their privacy policies, such as to report on usage or industry trends to their customer base.
5.7 Third Party Functionalities: The Website(s) contains links to and/or enables certain third-party functionalities to enhance your experience on the Website(s), including social plug-ins, tools, APIs and chat and/or email features. Prior to using any third-party functionalities (e.g., Facebook “Like” button) on the Website(s), you should consult the privacy notices of the third-party providers of such functionalities (e.g., Facebook), as we have no control over information that is submitted to, or collected by, such third parties, or how they may use the information. The privacy policies and data practices of such third parties may significantly differ from ours, and we make no representation or warranty whatsoever about their policies and practices. Your communications and interactions with such third parties are solely between you and them, and are at your own risk.
6. Your Security.
6.1 We strive to keep your Personal Information private and safe. We take commercially reasonable physical, electronic and administrative steps to maintain the security of Personal Information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail.
6.2 Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use reasonable means to ensure the security of information you transmit through the Website(s), any transmission of Personal Information is at your own risk. We cannot guarantee that such information will not be intercepted by third parties and we shall not be liable for any breach of the security of your Personal Information resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism and we are not responsible for circumvention of any privacy settings or security measures contained on the Website(s).
7. Links to Other Website(s).
7.1 While visiting the Website(s), you may link to websites operated by third parties or you may have come to the Website(s) using a link found in another website. This does not mean that we endorse these website(s) or the goods or services they provide. We do not make any representations or warranties about any website(s) that may be linked to the Website(s). Such other website(s) are independent from us, and we have no control over, or responsibility for their information, products or activities.
8.1 You may opt out of: (a) receiving email communications such as email newsletters and promotional emails by following the instructions provided at the bottom of each email, clicking the “unsubscribe” button at the bottom of emails we sent you; and/or (b) receiving promotional email communications and newsletters by emailing us at firstname.lastname@example.org. Please allow up to ten (10) business days for changes to your email preferences to take effect. During that time, you may continue to receive email communications from us that were already in process. Opting out of receiving Website(s) communications will not affect your receipt of service-related communications such as payment confirmations.
8.2 Opting out of online and mobile website advertising. You can opt out of Internet-based and mobile advertising on your mobile device by visiting TRUSTe’s Ad Preference Manager, currently available at: https://preferences-mgr.truste.com/.
8.4 You may can opt out of receiving online behavioral or internet-based advertising by using the tools located at the Digital Advertising Alliance’s consumer choice page, currently available at: http://www.aboutads.info/choices/ or the Network Advertising Initiative (NAI) opt out tool currently available at: http://www.networkadvertising.org/choices/.
8.5 When using the ad industry opt out tools described in Sections 8.2 through 8.4, note that: (a) if you opt-out we may still collect some data about your online activity for operational purposes (such as fraud prevention) but it won’t be used by us for the purpose of targeting ads to you; (b) if you use multiple browsers or devices you may need to execute this opt out on each browser or device; and (c) other ad companies’ opt-outs may function differently than our opt-out. We do not make any representations or warranties about such opt-out services. Such services are independent from us, and we have no control over, or responsibility for their performance.
8.7 Registered users who have provided their cell phone number to us may remove it from within their personal profile settings. If you prefer not to receive text or wireless promotional communications on your mobile device, you can opt out by replying STOP.
8.8 You may ask us to delete your Personal Information from our system, however, because we archive and keep track of past transactions, you cannot delete information associated with past transactions or archived information on the Website(s). Please also update your Personal Information if it changes.
8.9 Registered users may terminate their registration at any time, for any reason, by contacting us. Terminating your registration will not necessarily remove previous public comments or other user content on public display on the Website(s). You understand it may be impossible to delete Personal Information entirely because of backups and records of deletions. If you wish to cancel your account on the Website(s) or delete your Personal Information previously provided to us, you may send your request to us at email@example.com and indicate in the body of your communication your request.
8.10 If you do not receive a response from us to any emails you send to us within ten (10) business days, please send us another email as your original email may not have been received.
We do not permit persons under 18 years of age to use the Website(s), and we do not knowingly collect, use or disclose Personal Information from anyone under 18 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 18, we will make reasonable efforts to delete such information from our records.
10. Your California Privacy Rights.
10.1 Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal Information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Innovations Surgery Center, 3206 Tower Oaks Blvd., Suite 1000, Rockville, MD 20852, ATTN: Privacy. You must put the statement “Your California Privacy Rights” in the body of the request and state the name of our website with respect to which you are requesting the information as well as your name, street address, city, state, and zipcode.
10.2 In addition, please note the following:
(a) Users can visit the Website(s) anonymously;
(e) Users are able to change their Personal Information by emailing us or by calling us;
(f) Some Internet browsers include the ability to transmit “Do Not Track” signals that give you control over the collection and use of web browsing information. Because uniform standards for “Do Not Track” signals have not yet been adopted, we do not process or respond to such signals in users’ web browsers at this time; and
(g) We allow the collection of users’ behavioral tracking (but not Personal Information) by third parties. We do not authorize the collection of Personal Information on the Website(s) by third parties.
11. Disclosure for Legal Purposes.
You hereby authorize us to disclose any of your Personal Information pursuant to judicial and administrative proceedings and to law enforcement or government agencies if we believe the disclosure is necessary or appropriate. You also authorize us to disclose Personal Information if we believe the disclosure is necessary or appropriate in the event of an investigation of fraud, improper or illegal conduct in connection with the Website(s), such as fraud, misrepresentation, intellectual property infringement, or other activity that may put us at risk for liability.
12. Non-Confidential Information.
We do not want you to send to us any confidential personal or proprietary information through the Website(s), including email or chat functionality. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting the same to us, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute the information for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
14. Your Legal Rights.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the following rights:
• Right to access: If you ask us, we will confirm whether we are processing your Personal Information and, if necessary, provide you with a copy of such Personal Information.
• Right to rectification: If the Personal Information we process is inaccurate or incomplete, you are entitled to request to have it rectified.
• Right to deletion: You may, under certain circumstances, ask us to delete or remove your Personal Data. Such circumstances may arise where we no longer need it or if you withdraw your consent (where applicable).
• Right to restrict processing: You can, under certain circumstances, ask us to ‘block’ the processing of Personal Information. Such circumstances may arise where you contest the accuracy of that Personal Information or you object to us.
• Right to data portability: You have the right, under certain circumstances, to obtain the Personal Data you have provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
• Right to object: You may, under certain circumstances, ask us to stop processing your Personal Information.
• Right to withdraw your consent: If we rely on your consent as our legal basis for processing your Personal Information, You have the right to withdraw that consent at any time.
• Right to complain: If you have a concern about any aspect of our practices regarding the processing of Personal Information, You can report it to the relevant supervisory authority.
If you wish to exercise your rights, you may send an email to firstname.lastname@example.org.
15. International User Notice.
16. Retention of Your Information.
When you visit the Website(s) and use our Services, we retain your personal data for no longer than is necessary for the purposes for which the information is collected and in compliance with our obligations under the EU General Data Protection Regulation. When determining the relevant retention periods, we will take into account factors including:
• legal obligation(s) under the applicable law to retain data for a certain period of time, for example, accounting obligations;
• statute of limitations under applicable law,
• (potential) disputes; and
• Guidelines issued by relevant national data protection regulators.
Otherwise, we securely erase your information once this is no longer needed for the purposes for which the information is collected.
All disputes between you and ISC will be resolved by BINDING ARBITRATION. YOU HEREBY AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract, except for matters that may be taken to small claims court. Your rights will be determined by a neutral arbitrator, NOT a judge or jury. You agree that any dispute arising out of or relating to this Agreement, including with respect to the interpretation of any provision of this Agreement or concerning the performance or obligations of ISC or you, shall be resolved by mandatory and binding arbitration submitted to JAMS in accordance with its Commercial Arbitration Rules at the request of either ISC or you pursuant to the following conditions:
(a) Place of Arbitration Hearings. Unless you elect to conduct the arbitration by telephone or written submission, an in-person arbitration hearing will be conducted at a JAMS facility in your area or at a JAMS facility in or near Rockville, Maryland.
(b) Selection of Arbitrator shall be made pursuant to JAMS’ Streamlined Arbitration Rules & Procedures or JAMS’ Comprehensive Arbitration Rules & Procedures, depending on the amount of the claim as specified herein.
(c) Conduct of Arbitration. The arbitration shall be conducted by a single neutral arbitrator under JAMS’ Streamlined Arbitration Rules & Procedures. For claims exceeding $5,000.00, the arbitration shall be conducted under JAMS’ Comprehensive Arbitration Rules & Procedures Subject to the applicable JAMS procedure, the arbitrator shall allow reasonable discovery in the forms permitted by the Federal Rules of Civil Procedure, to the extent consistent with the purpose of the arbitration. The arbitrator(s) shall have no power or authority to amend or disregard any provision of this section or any other provision of these Terms of Service, except as necessary to comply with JAMS’ Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness. The arbitration hearing shall be commenced promptly and conducted expeditiously. If more than one day is necessary, the arbitration hearing shall be conducted on consecutive days unless otherwise agreed in writing by the parties.
(d) Findings and Conclusions. The arbitrator(s) shall, after reaching judgment and award, prepare and distribute to the parties written findings of fact and conclusions of law relevant to such judgment and award and containing an opinion setting forth the reasons for the giving or denial of any award. The award of the arbitrator(s) shall be final and binding on the parties, and judgment thereon may be entered in a court of competent jurisdiction.
(e) Costs and Fees. You will be subject to a $250 filing fee to initiate arbitration (or the then-current, applicable fee). To the extent permitted by JAMS procedures, each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration, with ISC remaining responsible for its share of costs, expenses and fees plus any costs, expenses and fees required of it under JAMS procedures.
(f) Litigation. The Federal Arbitration Act and federal arbitration law apply to this Agreement. Either party also may, without waiving any remedy under this Agreement, seek from any court having jurisdiction any interim or provisional relief that is necessary to protect the rights or property of that party, pending the establishment of the arbitral tribunal (or pending the arbitral tribunal’s determination of the merits of the controversy). We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
(g) Other. The Federal Arbitration Act and federal arbitration law apply to these Terms and Conditions.
(i) Class Action Waiver. The parties further expressly waive any ability to maintain any class action in any forum. Any arbitration, claim or other proceedings by or between you and ISC shall be conducted on an individual basis and not in any class action, mass action, or on a consolidated or representative basis. You further agree that the arbitrator shall have no authority to award class-wide relief or to combine or aggregate similar claims or unrelated transactions. You acknowledge and agree that this agreement specifically prohibits you from commencing arbitration proceedings as a representative of others. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. Any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
Under certain circumstances you have a right to rectification, blocking and deletion of your stored personal data. If you would like to make such a request and/or you have any questions about your privacy or security at the Website(s), or wish to update your Personal Information, please send an email to email@example.com or write to us at Innovations Surgery Center, 3206 Tower Oaks Blvd., Suite 100, Rockville, MD 20852, ATTN: Privacy, and include your name, mailing address and email address in the message.